Returns & Refunds Policy

Due to the nature of our products, we take great care in packaging and quality control. Please read our policy carefully before purchasing.

Wax Melts & Fragrance Products

• 
  All wax melts are final sale and are not eligible for return or exchange once delivered.
  
• 
  This is for hygiene and safety reasons, as wax products cannot be resold.
  

Damaged or Incorrect Orders

If your order arrives damaged, melted beyond use, or incorrect, please contact us within 48 hours of delivery at blissfullyfragrant21@gmail.com with:

• 
  Your order number
  
• 
  Clear photos of the item and packaging
  

We will gladly offer a replacement or refund in these cases.

Refunds

• 
  Approved refunds will be issued to the original payment method.
  
• 
  Refunds are processed within 5–10 business days after approval.
  
• 
  Shipping costs are non-refundable unless the error was on our part.
  

Scent Preference Disclaimer

Scent preference is personal. As such, we are unable to accept returns or exchanges based on fragrance preference.

Heat & Shipping Disclaimer

We are not responsible for minor melting during transit. Wax melts may soften or slightly change appearance due to temperature, but this does not affect performance or scent.

Contact Us

If you have any questions or concerns about your order, please reach out to us at blissfullyfragrant21@gmail.com — we’re always happy to help.